Tech outsourcing push tipped under Coalition

Date : 21-05-2013

Indian technology giants are bulking up on government sector expertise ahead of an expected Coalition victory in the September federal election, with the belief that a Coalition government will adopt an aggressive approach to sending public sector work offshore as part of a search for savings.

Mohit Sharma, Director of Sydney-based outsourcing specialist Mindfields, said his research showed the Australian government was spending comparatively more on technology than the US and British governments because of a less mature approach to outsourcing.He said Australian politicians have been uneasy about allowing departments to source work from outside a comfort zone of local or US-based suppliers. Based on Mindfields’ modelling he expected the percentage of spending on outsourcing to increase to 35 per cent by 2013-14, due to the inclusion of largely Indian-based offshore vendors.

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Infosys eyes next round at Rio

Date : 12-08-2012

Debt-laden mining giant Rio Tinto has confirmed it is well advanced with plans to outsource internal business processes, with Indian technology company, Infosys, which is understood to be in the box seat to pick up some of the work.

The Director of offshoring consultancy Mindfields, Mohit Sharma, said it was a logical evolution of Rio’s earlier deal with Infosys to award the new contracts to the same company as it had already tested its capabilities. He suggested, however, that Rio was missing an opportunity to make money from the internal processes that it had developed.

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Rich Indians ready to buy

Date : 24-07-2012

Australian technology companies are bracing for an Indian assault as cashed-up outsourcing specialists have instructed the heads of their local operations to target local players in a bid to stimulate slowing growth by opening up access to new customers.

Mohit Sharma, Director of independent consultancy Mindfields, which has advised Australian and Indian IT companies on strategy and mergers and acquisitions, said the Australian offices of Indian firms were under “big pressure” to target acquisitions that would add to margins. “For the last three quarters, Indian IT companies have been struggling with performance, with lower margin and revenue growth in organic mode. They need to look at bigger acquisitions to acquire revenues, clients and skill sets for the future”, he said.

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Local businesses can wring profit from outsourcing

Date : 04-07-2012

According to Mohit Sharma, the Director of outsourcing advisory firm Mindfields, the Philippines has a number of advantages as an outsource destination of choice, aside from the more Anglo-friendly accent. It is near to the Australian time zone, it has a higher rate of literacy, lower labour turnover, a strategic central Asian location within two and a half hours from Shanghai, Beijing, Singapore, Hong Kong and Tokyo, attractive government incentives and low corruption.

Sharma says it is an ideal location for IT help desk services, customer centres and a range of business process functions like insurance claim and mortgage application processing. “Every outsourcing destination has a life cycle. India is in the last stage of the life cycle for voice-based processes, and the Philippines is in the first stage,” Sharma said.

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