ANZ reviews millions spent on IT contracts

Date : 12-08-2014

Westpac Banking Corporation has selected BPO giant Genpact to demonstrate its abilities to run human resources and back office services, as a precursor to plans to outsource work in the coming months. Westpac and Genpact declined to comment on the agreement, but sources said the bank was looking to move quickly and jobs would soon be moved offshore.

When asked about the plan, independent outsourcing expert Mohit Sharma of Mindfields said it could prove to be a successful move. “If Westpac go with Genpact it is a rational choice as they have consultative approach towards outsourcing”, Mr. Sharma said. “Other Australian organisations that have outsourced HR processes to pure HR vendors are struggling or not getting value beyond myopic cost arbitrage”.

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Forget the past, the data revolution is here

Date : 18-03-2014

Knowledge is no longer important, but it is constant learning and applying the learning which is becoming more important. Contemporary organisations, irrespective of their size, need to take intuition out of their decision-making if they want to survive, and make smarter decisions based on increasingly incisive data insights.

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Telstra tipped to outsource 1,000 jobs

Date : 13-02-2014

Telstra could outsource as many as 1000 jobs to the Philippines and India following a review by two management consulting firms that is due to be completed by the end of next month.

The Abbott government is looking to tech-related companies to provide jobs growth following the decline of the manufacturing sector.

Director of outsourcing advisory firm Mindfields Mohit Sharma said the scale of Telstra’s captive centre in Manila was larger than any other Australian operation in the Philippines. “It would make a perfect business case to have a captive, or what is known as an assisted or virtual captive, which is partially managed by current incumbent vendors,” he said.

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Drop in rupee begs new look for outsourcing

Date : 03-12-2013

Globalisation and outsourcing has made the world a small village. Each small change in one place has a ripple effect elsewhere. A strong Aussie dollar does not only have adverse impacts on the tourism, mining and education sectors but also on the service sector. Conversely, it is great for Asian economies, which are dominant players in outsourcing, with India the main beneficiary.

Previously, only routine-based or scripted processes such as call centres or accounts payable were considered for outsourcing. But processes that require judgement such as analytics, legal, engineering and modelling are in play.

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Mindfields drives innovation and excellence by leveraging disrupting technologies to optimize business processes that enable our clients to 'Grow for tomorrow'. We are a vendor-agnostic automation and artificial intelligence services firm.